FAQ
How does Lilac tailor its services to meet the needs of each client?
At Lilac, we place a high value on details and tailoring our services to each client’s specific needs. We begin by conducting an in-depth assessment to understand their desires, ambitions, and competencies, identifying key goals to strive for. We then craft marketing strategies customized specifically to achieve these goals. Each step in our marketing process reflects the client’s unique capabilities, ensuring a fully customized service that meets expectations and helps achieve sustained success.
What industries or niches does Lilac specialize in?
At Lilac, our extensive experience empowers us to cater to a diverse range of clients across various industries. We’ve had the pleasure of working with professionals such as doctors, lawyers, coaches, artists, and real estate consultants, as well as with restaurants, jewelry designers, retail sectors, and government entities, among others. This broad spectrum highlights our ability to grasp the unique needs of each business, analyze strengths and weaknesses, and study competitors. By blending our expertise with our clients’ insights, we ensure that we deliver exceptional results tailored to each client’s specific requirements.
What kind of team does Lilac have in place to support clients?
Lilac’s team is a distinguished group of experts specializing in digital marketing, including content creators, graphic designers, web developers, social media strategists, and project managers. This diverse expertise, combined with our presence across multiple countries, ensures we deliver innovative and comprehensive solutions that meet the needs of our clients in various markets.
Can you offer a more personalized and attentive client experience than larger agencies?
At Lilac, every client receives a personalized service experience, complete with a dedicated team and account manager you can consider as part of their team to ensure services are specifically designed to meet their unique needs with utmost care.
How do I get started working with Lilac?
Become a Client and start working with us. You can answer the questions on the page, and our team will contact you to follow up on the next steps.
How can I get in touch with your team for further questions?
You can reach out to us anytime through the contact channels on our Contact Us page. Choose from WhatsApp, phone call, or fill out the form, and our team will get back to you shortly.
How does Lilac develop a custom marketing strategy for each client?
Our process at Lilac starts with a comprehensive workshop to dive deep into every aspect of the brand. Our experts then convene to formulate an optimal strategy that aligns with the client’s needs and objectives, ensuring client agreement and satisfaction.
Can you handle both online and offline marketing strategies?
At Lilac, we specialize in both online and offline marketing strategies, ensuring your brand excels in every area. From developing your visual identity and creating unique content to executing comprehensive digital and traditional marketing plans, we provide all the tools you need for success. Explore Our Services to see how we can help you thrive both online and offline.
Can Lilac assist with rebranding or updating an existing brand?
Yes, we’ve successfully completed numerous rebranding and brand development projects. Our expertise lies in creating strong, distinctive personal and corporate brands. Explore our Projects to see how we’ve transformed brands.
Is my project too small for Lilac to handle?
No matter your project’s size, if you recognize the need for marketing with a dedicated budget, we are ready to support you from initial consultation to executing full-scale strategies.
How does Lilac measure the success of marketing campaigns?
We measure the success of marketing campaigns using predefined Key Performance Indicators (KPIs) and client feedback, ensuring we meet the set objectives.
Can Lilac help me identify my target audience and market?
Our detailed analysis of your business and our marketing studies allow us to precisely identify your target audience and market.
What is the expected timeline for seeing results from a marketing strategy?
Marketing is a vital, ongoing process that evolves with your brand. The timeframe for seeing results varies based on the project’s scale, budget, and market conditions among other factors.
What is your pricing structure?
Our pricing is determined by the project size and workload, with custom service packages designed to meet your specific business needs for optimal outcomes.
How much should I budget for marketing and branding services?
Business experts advise allocating up to 20% of your capital to marketing, a practice followed by most successful companies to ensure effective results.
Do you offer payment plans or flexible payment options?
We offer customized payment plans tailored to your specific needs, with payments divided into installments due upon completion of each project milestone.
Are there discounts available for long-term contracts or retainer agreements?
We may offer discounts on long-term contracts based on project size, the specific services required, and other relevant factors.
Do you offer free consultations to discuss pricing and project details?
Our business development team is ready to provide free consultation to assess your needs, develop a comprehensive proposal, and offer a competitive quote. Learn more about our process by visiting ‘How We Work‘ page.
Are there any hidden fees I should be aware of?
All financial obligations are explicitly outlined in our proposals and contracts. To ensure transparency, we would like to clarify that our fees are separate from the advertising expenses (media buying), which are billed through your own account directly to the used platform.
How do you handle client feedback and revisions during the creative process?
We view each project as a unique artistic venture, allowing clients full freedom to express their vision. We collaborate closely to transform these visions into reality. While we value your input and guidance, we assure you that our technical proficiency will optimize the potential of your project.
How do you handle projects that require tight deadlines or fast turnaround times?
We excel in managing fast-paced projects. Our adaptable team delivers successful results, even when facing unexpected challenges and tight deadlines, such as exhibitions and events.
Can I visit your Lilac's office or meet with team members in person?
We warmly welcome visits to our office. Directions and further details are available on the ‘Contact Us‘ page.
How does Lilac manage customer competition, and how can I ensure that identical ideas aren't duplicated among other Lilac customers in the same industry?
We are committed to maintaining the privacy and originality of each client’s ideas. Similar projects are assigned to separate account managers, each working with their own team independently. This arrangement ensures the uniqueness of each project and benefits from the lessons learned across our client base.